FAQ

Yes, you can! If you are ordering as a gift for someone, be sure to include your e-mail address to receive all summary information.

Please include the recipient's name and shipping information as the shipping address.

We will remove all prices and receipts from the package.

Yes, we recommend that you contact our customer service by email as soon as possible so that they can change the address details or the product. Unfortunately, we cannot change the details of your order once it has been dispatched. To be on the safe side, please contact our customer service team to discuss solutions.

To avoid future complications, please check your delivery address carefully before finalizing your order. Make sure that all details, such as apartment numbers, street names and zip codes, are correct.

If your consignment is not shown as delivered in the consignment tracking system and you have not received it, it is possible that the consignment has been lost in transit. In these rare cases, we will issue a replacement. Please contact us as soon as possible at support@zikrzen.com and we will do our best to help you.

Each case is different, so you should provide all relevant information when contacting us.

If the customer has provided an incorrect address and the parcel has either been delivered to that address or recycled by the local post office because the address was incorrect or incomplete, our company ZIKRZEN is not liable for the item and cannot provide a replacement free of charge.

If your package was marked as successfully delivered by the postal service in your country (e.g. USPS, Canada Post, FedEx, DHL, etc.) to the correct address you provided at checkout, but it was not received, it is possible that your package was stolen from your address. In these rare cases, we advise you to file a complaint with the local post office, your bank and the local police and investigate.

Most major credit cards cover the cost of lost or stolen shipments. Since there is no way for us to verify that the items have not arrived, as our system and the local tracking system show them as delivered, we cannot issue a refund.

After you have returned your items to us, your refund will be processed within 10 working days once the items have arrived at our warehouse. You can track the status of your return using the tracking information from your chosen carrier, which will confirm when the parcel has reached our warehouse.

The processing time of 10 working days begins from this point. You will be notified as soon as your refund has been processed.

Please note that it can take up to 3 days for the refund to appear in your bank account. If you do not see your refund within this period, please contact us at support@zikrzen.com.

We offer a variety of payment options to make your purchase convenient and secure. Here are the payment methods we currently accept:

Credit or debit cards: We accept all major credit and debit cards, including Visa, Mastercard and American Express.

Local payment methods: In some countries we accept local payment methods, such as IDEAL, BanContact or Sofort.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile payment services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay and Google Pay.

Gift vouchers or store credit: If you have a gift certificate or store credit issued by us, you can use it to pay for your purchases.

Please note that the payment options available may vary depending on your location and the items you are purchasing. If you have any questions or need help with payment, please contact our customer service team.

If you are not quite sure which size is right for you, take a look at our size chart. You will find it under the available sizes for each of our products.

We vouch for the quality of our products and are committed to rectifying any concerns or problems immediately. Our warranties generally cover manufacturing and workmanship defects for a specified period from the date of purchase. Please note that warranty terms may vary depending on the product.

Orders are usually processed and dispatched within 24 to 48 hours of receipt.

Once your order has been shipped, you will receive an email notification with tracking information. You will receive comprehensive tracking information to track the status of your order after receiving the shipping notification.

To track the progress of your shipment, simply use the tracking information on the tracking page of our website.

Here are some steps you can take if your shipment has been sent but you have not received it according to your tracking information:

Check your delivery location: When submitting your order, make sure that the delivery location is correct. Occasionally, parcels may be delivered to your reception, a neighbor or elsewhere on your property.

Look at delivery notifications: Check to see if the delivery person has left delivery bills. In the event that you are not at home to receive the delivery, the delivery person will occasionally leave the parcels with a receptionist or in secure areas.

Contact the delivery company: Speak to the delivery company named in the tracking information. Give them the tracking information and explain the details of the situation. They may be able to initiate an investigation into the situation or provide more information about the delivery.

Contact Customer Support: Contact us if you can't find your delivery despite the above measures. Provide us with the details of your order and the tracking number. We will work with you to find a solution and ensure that you receive your order as soon as possible.

Claims: If a shipment is marked as delivered but never arrived, you may need to contact the carrier to file a claim. Our customer service representatives can assist you with this process and provide you with all the necessary information.

Rest assured that we will do our best to resolve any shipping issues and ensure that your order arrives. Please do not hesitate to contact us if you need any assistance.

Is a comprehensive insurance policy that protects you against loss or damage during transportation. Shop with the peace of mind that your items will reach you safely.

Although we take great pride in the quality of our items and the careful packaging we use to keep them in top condition, sometimes courier companies mishandle parcels. If you receive a parcel that appears to be damaged, please do the following:

• Take photos of the packaging, including any dents, tears or damage.

• Contact the courier company as soon as possible to report the damage.

• Email us at support@zikrzen.com with the same photos of the packaging and we will do our best to help you.

Once you have placed your order, you will receive an order confirmation email. This e-mail contains the order number (which must be at least six digits long), the order summary and the delivery address.

Order confirmation e-mails can occasionally end up in your spam or trash folder by mistake. Have a quick look in these folders of your e-mail account to make sure that the confirmation e-mail is there.

If you have not received an order confirmation after checking your e-mail address, waiting a long time and checking your spam folder, please contact our customer service and provide all the details of your order, such as your full name and order number.

We get it, we change our minds too! Although we wish we could, we cannot change or cancel an order once it has been placed. We hope to one day set up a window for cancelation, if you don't like the item, exchange it for a different style or variation or return it for a refund. As a reminder, return shipping is at your own expense.

Please send an email to support@zikrzen.com with your order number and the reason for the return within 30 days of delivery. You can return the item to us as soon as our team has reviewed your request and given the green light for the return. So that we can process your return as quickly as possible, please make sure that the item is in its original packaging and undamaged. Please also include your order number and the name of the sender with the return shipment.

We offer a return and refund policy for unused items in their original packaging.

Items that have been used, worn or damaged through normal use or misuse are not eligible for a refund.

The customer is responsible for the cost of return shipping unless the item was damaged upon receipt.

All refunds will be processed in U.S. Dollars ($USD) or the same amount as the original purchase.

You have 30 days to return or exchange your purchase.

All items must be returned to us in their original packaging and unused.