If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: support@zikrzen.com

Yes you can! When you ordering as a gift for someone, be sure to enter in your email address to receive all summary information.
Please enter in as shipping address the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

We kindly request that you allow us 1-3 business days to process your order before it can be shipped out. It's important to note that this processing time is separate from the shipping time. Therefore, the total time it will take for you to receive your order will be the processing time plus the shipping time.

Additionally, please be aware that we ship orders exclusively on business days (Monday through Friday). Any orders placed over the weekend or during public holidays will be processed on the following business day.

The average delivery time is between 5-14 days.

We cannot guarantee that orders will arrive before a specific holiday or the timeframe quoted. World events (such as COVID-19 setbacks, global supply chain issues, and severe weather) are out of our control and can impact shipping times.

On multiple orders, shipments may come at different times and from different warehouses. Transit time is dependent on the holiday schedule and excludes holidays and weekends. 

All information about the shipping times and rates we apply can be found on the following page: https://www.zikrzen.com/policies/shipping-policy

Yes, we encourage you to email our customer service department as soon as possible so they can change the address information or product. Unfortunately, we cannot change the details of your order after it has been shipped. To be on the safe side, please contact our customer service team to discuss solutions.

We advise you to check the size guide-picture on the product page. By doing so, you will find the perfect size for you.

As soon as your package is shipped we will send you an email with a Track and Trace. You can track your order by clicking on "Track Your Order" on our website

If your item does not show as delivered on the tracking system and it was not received, it is possible the item was lost in transit. In these rare cases, we will issue a replacement. Please contact us at support@zikrzen.com ASAP and we will do our best to help.

Each case is different so be sure to include all relevant information when contacting us.

If the customer provided the wrong address and the package was either delivered to this address or recycled by their local postal service due to the address being incorrect or incomplete, our company ZIKRZEN.COM is not liable for the item and cannot issue a free replacement. 

If your package is marked as successfully delivered by the domestic postal service in your country (e.g., USPS, Canada Post, etc.) and to the correct address provided at checkout but it has not been received, it is possible your package was stolen from your address. In these rare cases, we advise you to file a dispute and investigation with the local postal service, your bank, and your local non-emergency police. Most major credit cards cover customers for items that are lost or stolen. Since there is no way for us to verify that items were not received since our system and the local tracking system shows it as delivered, we cannot issue a refund.

VAT and Duties are already included in the product price.